Chamotte Terms and Conditions: Studio Rentals, Workshops & Product Orders

ORDERS & PAYMENTS

How do I place my order?

You can easily book workshops, events, or purchase items through our online store. Just add the items to your cart and complete the checkout process by providing your details and selecting a shipping or pick-up option.

Payment Methods

Chamotte accepts PayPal and Stripe for secure online transactions. Both providers use the industry-standard Secure Socket Layer (SSL) for encrypted transactions. We do not store your payment information; payments are processed directly through PayPal or Stripe. For more details, please visit Stripe.com and paypal.com.

Need Help with Your Order?

If you experience issues during checkout, feel free to reach out at +49 1577 3176342, Monday through Friday, 9:00–19:00 CET.

Order Confirmation & Invoice

You will receive an email confirmation upon placing an order. If you do not see it, please check your spam folder or add chamotte@chamotte.de to your safe sender list.

SHIPPING & DELIVERY

Shipping Options

We offer insured, tracked shipping worldwide. For local orders, a pick-up option is available.

Can I Expedite My Order?

We currently don’t offer expedited international shipping, but please contact us with any special requests, and we’ll do our best to accommodate.

Tracking Your Order

A tracking link will be emailed to you once your order has shipped. Please allow up to 24 hours for the link to activate.

CANCELLATIONS AND RETURNS (PHYSICAL PRODUCTS)

Can I Cancel My Order?

Orders may be canceled if they haven’t yet been dispatched (generally within five business days of order placement). If the order has already shipped, you may return the products at your own cost for a refund (excluding shipping fees).

Returns & Refunds

If you’re not fully satisfied, you may return unused items in their original packaging within 14 days of receipt. We will refund the product value but not the original shipping costs. Please ensure the product and packaging are intact to qualify for a refund. You are responsible for return shipping.

For damaged or incorrect items, email us at chamotte@chamotte.de with your order number and details.

Exchanges

To exchange a product, place a new order online and return the original product for a refund.

Warranty & Product Issues

If there is a problem with your product, you have a six-month warranty period to make a claim.

Customs & Import Duties

If applicable, customs or import duties will be charged once the package reaches your country. These charges are your responsibility. For more information, contact your local customs office.

CANCELLATION POLICY FOR EVENTS AND WORKSHOPS

A) Cancellations made 15-30 days before the event are eligible for a 50% refund.

B) Cancellations within 14 days of the event are non-refundable.

For additional information, please refer to our [Terms & Conditions](https://www.chamotte.de/terms) or contact us at chamotte@chamotte.de.